This web site is no longer available. We apologize for any inconvenience this may cause. If you have any questions, please contact the John Hancock Group Long-Term Care Customer Service Center at your company’s dedicated dedicated Group Long-Term Care Customer Service toll-free number or at 1-800-482-0022. We are available Monday through Friday between the hours of 8:00 a.m. and 6:00 p.m., Eastern Time.