Please complete the fields below and a customer service representative will contact you. We will respond to your request in 2-3 business days. The more information you provide, the better we will be able to assist you. To protect your privacy, we are unable to respond to specific account and policy questions via email. Please do not submit "non public/personal information" about you using this online form.

You may also contact our Customer Care Center at 1-800-377-7311.

To find the cost of care in your area, please see our interactive cost of care calculator.

See our glossary of terms for common long-term care language.

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Insurance policies and/or associated riders and features may not be available in all states.  Insurance products are issued by John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595.