Long-term care insurance policyholder frequently asked questions

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I need to update my address/contact information. What do I need
to do?

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I wish to begin monthly automatic payments from a checking account to pay my LTC premium, or I need to update an existing automatic withdrawal. What do I need to do?

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Can I pay my premium online or via a credit card?

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I need to check the status of billing or payments. How can I do that?

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What payment options are available for my policy?

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What is a Third Party Billing Designee?

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How do I remove a Third Party Billing Designee?

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Can I see my policy details or update any information online?

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How can I cancel my policy?

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How can I notify you of a policyholder's death?

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How can I file a claim to receive my policy benefits?

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How can I submit information about an ongoing claim on my policy?

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Long-term care insurance is underwritten by John Hancock Life Insurance Company (U.S.A.), 197 Clarendon Street, Boston, MA 02116 (not licensed in New York) and in New York by John Hancock Life & Health Insurance Company, 197 Clarendon Street, Boston, MA 02116.

John Hancock provides long term care insurance designed to help you pay for long term care costs that would otherwise negatively impact your accumulated wealth and retirement savings. As one of America’s leading long term care insurance companies, John Hancock offers a variety of options for long term care policies and can help you choose the products that give you more choice and independence in when and where to receive care and in long term care providers.

Copyright John Hancock Long-Term Care Insurance © 2011