Long-term care insurance policyholder frequently asked questions

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I need to update my address/contact information. What do I need
to do?

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I wish to begin monthly automatic payments from a checking account to pay my LTC premium, or I need to update an existing automatic withdrawal. What do I need to do?

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Can I pay my premium online or via a credit card?

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I need to check the status of billing or payments. How can I do that?

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What payment options are available for my policy?

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What is a Third Party Billing Designee?

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How do I remove a Third Party Billing Designee?

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Can I see my policy details or update any information online?

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How can I cancel my policy?

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How can I notify you of a policyholder's death?

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How can I file a claim to receive my policy benefits?

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How can I submit information about an ongoing claim on my policy?

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Long-term care insurance is underwritten by John Hancock Life Insurance Company (U.S.A.), 197 Clarendon Street, Boston, MA 02116 (not licensed in New York) and in New York by John Hancock Life & Health Insurance Company, 197 Clarendon Street, Boston, MA 02116.
© 2014 John Hancock.