Contact us

Please complete one of the email forms below and we will contact you. The more information you provide, the better we will be able to assist you.

For life insurance

  • Individuals looking for more information about life insurance,
    click here to email us.
  • For existing life insurance policyholders, please click here.

For long-term care insurance

  • Current policyholders looking for information about your long-term care insurance policy, click here to email us.
  • To learn how to file a claim or access claims support, click here.

To protect your privacy we are unable to respond to specific account and policy questions via email. To protect your privacy, do not submit "non public/person information" about you using this online form.



John Hancock Life and Long-term care insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02117 (not licensed in New York); and in New York by John Hancock Life Insurance Company of New York, Valhalla, NY 10595 (Life insurance) and John Hancock Life & Health Insurance Company, Boston, MA 02117 (Long-term care insurance).