Life Insurance Service Center (M-F, 8am – 6pm ET)

All States except New York

Phone: 1-800-387-2747

Fax: 617-572-1571

TTY #: 800-832-5282

Email:
webmail@jhancock.com

New York

Phone: 1-888-267-7781

Fax: 617-572-1571

Email: webmail@jhancock.com

Mailing Address:

Life Post Issue Services
John Hancock Insurance Co.
P O Box 55979
Boston MA 02205

 

Long-Term Care Contacts (M-F, 8am – 6pm ET)

Long-Term Care

John Hancock LTC Policyholder Services

PO BOX 55978
Boston, MA 02205

Fax 617-572-6010

John Hancock LTC Claims

PO BOX 55231
Boston, MA 02205

If you purchased your plan through an employer:

- And have a policy related question: 
Call:  1-800-482-0022

- And have a claims related question: 
Call:  1-877-582-4252

If you purchased your plan individually:

- And have a policy related question:  
Call:  1-800-377-7311

- And have a claims related question: 
Call:  1-800-233-1449

If you have questions or issues accessing our online portal:

Call: 1-844-798-3001

John Hancock Insurance Headquarters:

200 Berkeley St
Boston, MA,  02116

 

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