Tools to make your payment on time

COVID-19 has significantly delayed mail delivery time. That’s why we want to provide you with some alternate payment options based on your product type. 

The United States Postal Service continues to experience significant delays due to COVID-19. In some cases, we are seeing mail delivery delayed by more than three weeks. We will continue to work with all customers impacted by the mail delays on an individual basis.

 


 
 
  • One-time online payment:
    • Visit the Make a Payment page 
    • Select the appropriate company from the dropdown menu
    • Follow payment instructions
  • Automatic bank withdrawal:
    • Visit the Policy Change Forms page
    • To sign digitally, select “Pre-Authorized Payment Plan Form” under “Online Forms”
    • To print and sign, select “Go” under “Customer Service Forms” and then select “Pre-Authorized Payment Plan Request (PS5126US)”
    • Please note, once John Hancock receives the request, it can take up to five days to activate the first payment
  • Review premium payment history:
    • Log in to your account
    • On your account home page, click the “Payment Information” tab
    • You will be able to view details of your most recent premium payment as well as your next planned payment

If you have any questions about your life insurance policy payments, please reach out to customer service at 800-387-2747

 

  • Enroll in automatic bank withdrawal to establish recurring payments:
    • Visit JohnHancockLTC.com and log in to your account
    • Go to the upper right corner dropdown and select “Message Center”
    • Select “Submit Document” tab
    • Select “Automatic Bank Withdrawal”
    • Follow submission instructions and upload copy of a voided check
    • Click “Submit”
    • Complete DocuSign form
    • Please note, once John Hancock receives the request, it typically takes 3-5 days to activate the first payment
  • Or, for those LTC customers who have not registered for an online account:
    • Visit the My Policy page
    • Select “LTC” and then select “Group/Employer purchased plans” or “Individual purchased plans”
    • From there, you can choose the “Automatic Bank Withdrawal Form” (group/employer) or “Automatic Deduction Plan Form” (individual) and follow instructions
    • Please note, once John Hancock receives the request, it typically takes 3-5 days to activate the first payment
  • Review premium payment history:
    • Visit JohnHancockLTC.com and log in to your account
    • Select “View Coverage Details” tab
    • Select “Premium History” tab
    • Your premium history will display with the option to print details

If you have any questions about your LTC policy payments, please reach out to customer service at 800-377-7311

 

 

Our commitment to you: a message regarding the Novel Coronavirus (COVID-19)  Learn more

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