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Long-Term Care Insurance
Rate Action Information Center

Welcome to the John Hancock Long-Term Care Insurance Rate Action Information Center. This site is intended to serve as a general guide for policyholders who have been notified of a rate increase on their long-term care (LTC) insurance policy. Our goal is to provide you with information and support to help you to make a well-informed decision about your policy. If you are looking for specific information related to your personal situation or policy, please click contact us.

About the Rate Action
John Hancock is committed to ensuring that LTC insurance benefits will be there for our policyholders when they need them most. To uphold this responsibility, we continuously monitor the experience of our
LTC insurance policies to make sure the premiums are adequate to pay future claims. After a recent, detailed analysis of our LTC insurance business, we have confirmed there is a need to increase premiums on certain policy series to reflect the future claims expected on these policies.

Options to Avoid or Minimize the Premium Increase
We sincerely regret having to take this action, and understand that some policyholders may not be willing or able to pay the higher premium. Therefore, we are offering policyholders the option to keep their premium at or close to the same level as what they are paying today through an adjustment to benefits. Please refer to the ‘Options Package’ you received in the mail for more information on this, as well as the other options available to you.

The Value of LTC Insurance Coverage
An LTC insurance policy helps protect you from the high cost of care. This coverage also helps give you control over where you receive care, and can support the desire to receive care at home for as long as possible. It also helps reduce the burden of care that often falls on family members.

We want to assure you that John Hancock is committed to providing you with this important coverage, in addition to support and service that you can depend on, when and where you need care.

Long-term care insurance is underwritten by John Hancock Life Insurance Company (U.S.A.), Boston, MA 02117 (not licensed in New York)
and in New York by John Hancock Life & Health Insurance Company, Boston, MA 02117. Long-term care insurance policies issued by Time Insurance Company, Union Security Insurance Company, and Union Security Life Insurance Company of New York, are administered by John Hancock Life Insurance Company (U.S.A.), Boston, MA 02117.
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