Frequently asked questions

Click on the questions below to view the answer.


Q: I would like to change my address on my life insurance policy.


Q: I would like to know the value of my life insurance policy.


Q: I found an old policy and would like to know if it still has value.


Q: The insured has passed away and I need to make a claim.


Q: I would like to cancel my life insurance policy.


Q: I need to change my beneficiary and/or ownership on my life
insurance policy.


Q: I got married and need to change the name on my policy?


Q: I would like to take a loan and/or withdraw dividends on my policy.


Q: I would like to have a duplicate policy sent to me.


Q: What is John Hancock's general mailing address for forms and
service requests?


Q: Can I pay my premium online?


Q: I currently have my premiums paid by automatic deduction from my bank account and need to update my banking information.


Q: What is the mailing address to send my premium payment to?


Q: What is the mailing address to send my loan repayment to?


Q: Am I able to view my policy online?


Q: I would like to learn more about the investment choices available to me within my variable life insurance policy.


Q: How can I make investment changes on my variable life insurance policy?


Q: What is your general fax number?


Q: I have questions about unclaimed property that was reported
to the state.


Q: I need to contact a local agent.


Q: I am interested in getting quotes on life insurance.


Q: I have questions on stock that I own.


Q: I am expecting a 1099INT/1099R from John Hancock. When will I
receive it?


Q: Should I be expecting a tax statement in the mail?


Q: What is a Safe Access Account?


Online Payments

Click here to make convenient and secure electronic payments for your life insurance policy.


Online Forms

Click here to access any
life insurance customer service forms you need.

Frequently Asked Questions

Customer Service Frequently Asked Questions for Policyholders and Beneficiaries:

Before 1/1/05
Originally a Manulife Customer
After 12/31/04



MLINY112713207

Insurance policies and/or associated riders and features may not be available in all states. Insurance products are issued by John Hancock Life Insurance Company (U.S.A),197 Clarendon Street, Boston, MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, 100 Summit Lake Drive, 2nd floor, Valhalla, NY 10595.