Click on the questions below to view the answer.
Q: I would like to change my address on my life insurance
Q: I would like to know the value of my life insurance
Q: I found an old policy and would like to know if it
still has value.
Q: The insured has passed away and I need to make a
Q: I would like to cancel my life insurance policy.
Q: I need to change my beneficiary and/or ownership
on my life
Q: I got married and need to change the name on my policy?
Q: I would like to take a loan and/or withdraw dividends
on my policy.
Q: I would like to have a duplicate policy sent to me.
Q: What is John Hancock's general mailing address for
Q: Can I pay my premium online?
Q: I currently have my premiums paid by automatic deduction
from my bank account and need to update my banking information.
Q: What is the mailing address to send my premium payment
Q: What is the mailing address to send my loan repayment
Q: Am I able to view my policy online?
Q: I would like to learn more about the investment
choices available to me within my variable life insurance policy.
Q: How can I make investment changes on my variable
life insurance policy?
Q: What is your general fax number?
Q: I have questions about unclaimed property that was
to the state.
Q: I need to contact a local agent.
Q: I am interested in getting quotes on life insurance.
Q: I have questions on stock that I own.
Q: I am expecting a 1099INT/1099R from John Hancock.
When will I
Q: Should I be expecting a tax statement in the mail?
Q: What is a Safe Access Account?
Click here to make convenient and
secure electronic payments for your life insurance policy.
Click here to access any
life insurance customer service forms you need.
Customer Service Frequently Asked Questions for Policyholders and Beneficiaries: