Life insurance policyholder information

For life insurance policyholders or family members looking for service or claims support, please select the date you became a customer.

Online Payments

Click here to make convenient and secure electronic payments for your life insurance policy.

Online Forms

Click here to access any
life insurance customer service forms you need.

Data Integrity Mailing

Learn more about the letter you may have received asking you to verify your contact information.

Frequently Asked Questions

Customer Service Frequently Asked Questions for Policyholders and Beneficiaries:

Before 1/1/05
Originally a Manulife Customer
After 12/31/04


Insurance policies and/or associated riders and features may not be available in all states. Insurance products are issued by John Hancock Life Insurance Company (U.S.A),197 Clarendon Street, Boston, MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, 100 Summit Lake Drive, 2nd floor, Valhalla, NY 10595.