Life Insurance Policyholder Services

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Managing a claim

Information and tools to help initiate a claim or manage your existing claim

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Policy change forms

Access all of John Hancock’s customer service forms in one convenient location

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Make a payment

John Hancock ePay allows you to make a quick and convenient electronic payment


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Fund information

Get information on the fund portfolio available on variable life policies

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Dividend Policy

Learn more information on the Dividend Policy of The John Hancock Life Insurance Company (U.S.A)

Contact Us

Need help with policy information about your policy or that of a loved one? Contact us and we're happy to answer your questions.

The John Hancock Vitality GO Program is available to be added to select policies.

John Hancock Vitality GO is not available for policies issued in New York, Washington or Puerto Rico.

John Hancock Vitality GO is not available for COLI/BOLI policies.

Premium savings are not available through the John Hancock Vitality GO Program.

John Hancock Vitality Program rewards and discounts are only available to the person insured under the eligible life insurance policy. The policy insured must be at least 20 years old and a U.S. resident. Rewards and discounts are subject to change and are not guaranteed to remain the same for the life of the policy.

John Hancock Vitality Program rewards and discounts are only available to the person insured under the eligible life insurance policy. Premium savings are not available through the John Hancock Vitality GO Program.

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