Claim forms vary by the Issue State, Beneficiary Residence State and Insured's Residence State at Death. Our report of death forum will guide you into making the selection of the correct form.
No one can eliminate the void, shock or grief that people experience following the death of a loved one. However we can eliminate some of the strain by helping you file a claim.
Report the death to John Hancock (U.S.A.) by either:
a) Using our quick and easy Notification Form OR
b) Contacting John Hancock at 1-888-887-2739
Do not complete a claims form if it is the first death of a survivorship policy (only Notification is required).
Communication is key to settling your claim quickly and seamlessly. If you need additional assistance, please contact us with any questions, weekdays between 9:00 a.m. and 5:00 p.m. Eastern Time at 1-888-887-2739.
Forms can be viewed, completed, e-mailed and printed from this site.
NOTE: There may be other requirements depending on various circumstances (you will be notified of any other requirements when the death report is received).
Submit all requirements to the Claims Department at the address found on the claim form.
The death benefit will be disbursed via check, Safe Access Account (not available for John Hancock New York), or electronic funds transfer (depending on the amount and your preference). The disbursement will include interest. EFT is only available for policies issued after December 31, 2004.
If you have questions or require further information, call our Customer Service Center at 1-888-887-2739.
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