Being disabled and unable to carry out your financial responsibilities can be a very difficult time. We are here to help you take advantage of your active disability benefit rider.

How It Works

You may be eligible for disability benefits provided:

  1. Your policy is inforce
  2. Your policy contract includes an active disability benefit rider
    and
  3. You have been disabled for a duration of at least 6 consecutive months

Submitting a Disability Rider Claim

 STEP 1: CALL US

Call 1-800-387-2747 (John Hancock U.S.A.) or 1-888-267-7781 (John Hancock New York).

 STEP 2: RECEIVE THE FORM

Within 4 business days of notification, we will send you the Disability Benefit Claim Form.

You will be required to:

a. Complete the form
b. Sign the disability authorizaation to obtain additional medical information
c. Provide a fully completed attending physician's statement
d. Provide a copy of your medical records for the claim period of total disability
e. Obtain a statement from your employer, under some circumstances

Mail or fax the completed form and the additional requirements to the address or fax number located on the form.

STEP 3: DECISION 

Once we receive all required documentation, the claimant will be informed of a decision within ten business days.

MLINY040319018