John Hancock

Long-Term Care Insurance

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Managing a claim

Information and tools to help initiate a claim or manage your existing claim

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Coverage details

Explore and understand what types of services are covered under your plan

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Long-term care resources

Tools, tips and everything you need to manage your LTC coverage

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Wellness content

Coming soon! Helping you live a longer, healthier and more independent life

*Due to system maintenance, new account registrations and some functionality will be unavailable from October 19, 8 p.m. to October 21, 10 a.m.(ET). We apologize for any inconvenience. 

Contact Us

For any questions related to your long-term care coverage, our customer service representatives are happy to help. (Monday through Friday, 8:00 a.m. to 6:00 p.m. EST.)