John Hancock


Long-Term Care Coverage Details

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What does my policy cover?

Each policy is unique and customized to fit your needs. To see what services are covered by your policy, as well as to view your current benefit levels, please access your online account or refer to your policy.

Long-term care coverage details

Long-term care insurance generally covers costs incurred from care or services provided when an insured requires assistance with day-to-day tasks such as bathing, eating, and getting dressed. It can cover care provided in a variety of settings or facilities, as well as in-home care.

While the details vary by policy, reimbursement for covered services will typically not occur until the following conditions have been met:

  • Benefit eligibility has been reviewed and approved
  • Your care Provider has been approved
  • Any applicable Elimination Period (also referred to as a Waiting or Qualification Period) has been satisfied

Glossary of Terms

Having difficulty interpreting your policy or certificate? Click here for a glossary of terms used commonly used.

Cost of Care

Use our interactive tool to find the approximate costs of different services specific to your geographic region.

Contact Us

For any questions related to your long-term care coverage, our customer service representatives are happy to help. (Monday through Friday, 8:00 a.m. to 6:00 p.m. EST.)

MLINY072518150