LTC Group/Employer
purchased plans


Due to an administrative error, if you are set up for Group LTC - Automatic Bank Withdrawal, there was a miscalculation and you may have been overcharged on your recent premium payment. We apologize for this mistake and will automatically credit your future draft. If you have a question about your account, please call us at 800-482-0022.

John Hancock is dedicated to helping you with any questions or issues you may have related to the ownership and management of your employer purchased long-term care coverage.   Please review the information below for guidance and information that you may find helpful.

Frequently Asked Questions