Policyholder Information


Life insurance:

For life insurance policyholders or family members looking for service or claims support, please click here.


Long-term care insurance:

For long-term care insurance policyholders or family members looking for service or claims support.

  • If you need claims service, please click here.
  • If you purchased long-term care insurance through an agent or broker, you may contact our customer center, visit our FAQs page, or call 1-800-377-7311.
  • If you purchased through your employer, you can email us, visit our FAQs page, or call 1-800-525-4361.
  • For Individual Long-term Care TTY please call 800-555-5421. For Group Long Term Care TTY please call 800-255-1808.


MLINY112713174

 

The long-term care insurance policy describes coverage under the policy, exclusions and limitations, what you must do to keep your policy in-force and what would cause your policy to be discontinued. Contact your licensed representative and John Hancock for more information, costs and complete details on coverage. This is an insurance solicitation. An
insurance producer may contact you.
Long-term care insurance is underwritten by John Hancock Life Insurance Company (U.S.A.), Boston, MA 02117
.