For life insurance policyholders or family members looking for service or claims
support, please click here.
Long-term care insurance:
For long-term care insurance policyholders or family members looking for service
or claims support.
- Get started on filing a claim.
- Submit your invoices for reimbursement online. If you currently have an open claim,we now offer a way to manage your
LTC claim online,as well as view your past online submissions.
- If you purchased long-term care insurance through an agent or broker, you may contact our customer center,
visit our FAQs page, or call 1-800-377-7311.
- If you purchased through your employer, you can
email us, visit our FAQs page,
or call 1-800-525-4361.
- For Individual Long-term Care TTY please call 800-555-5421. For Group Long Term
Care TTY please call 800-255-1808.