Policyholder Information


Life insurance:

For life insurance policyholders or family members looking for service or claims support, please click here.


Long-term care insurance:

For long-term care insurance policyholders or family members looking for service or claims support.

  • If you need claims service, please click here.
  • If you purchased long-term care insurance through an agent or broker, you may contact our customer center, visit our FAQs page, or call 1-800-377-7311.
  • If you purchased through your employer, you can email us, visit our FAQs page, or call 1-800-525-4361.
  • For Individual Long-term Care TTY please call 800-555-5421. For Group Long Term Care TTY please call 800-255-1808.


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John Hancock Life and Long-term care insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02117 (not licensed in New York); and in New York by John Hancock Life Insurance Company of New York, Valhalla, NY 10595 (Life insurance) and John Hancock Life & Health Insurance Company, Boston, MA 02117 (Long-term care insurance).